Terms & Conditions

Orders

  • Minimum opening order is $500; reorder $300.

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  • Orders must be written in full case pack quantities (indicated by minimums throughout the catalog). If not, Roost reserves the right to increase quantities to meet our case pack size requirements. All case pack requirements are per item number.

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  • Backorders will be shipped without notice if within sixty days of the order date.
  • All changes to open orders should be submitted in writing.

  • All customers must supply Roost with their state sales tax number.

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    Pricing

  • Prices are subject to change without notice

  • The wholesale prices listed in our catalog apply to retailers only. Trade customers without a physical storefront or a catalog operation are subject to a 50% surcharge

    Payment Terms

  • Prepayment of opening orders is required. We accept payment by credit card (Visa, MasterCard and American Express) or company check. Using a credit card will expedite your shipment. If prepaying by check, allow two weeks for check clearance.

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  • Prepayments must include freight charge.

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  • A $20 fee will be charged for all returned checks.

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  • A $15 fee will be charged for payments by wire transfer.

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  • For Net 30 terms, please submit complete trade and bank references. Upon approval, terms will be established for reorders.


    • Shipping
  • All orders are shipped FOB Vacaville, CA.

  • Special routing information must be specified or Roost will ship at own discretion. Special handling requests are subject to extra charge.


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  • Due to the nature of our products, some items will be shipped in oversized cartons, which may result in higher freight costs.
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  • Roost will not be responsible for additional charges incurred for inside deliveries.

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  • Roost does not drop ship or ship C.O.D.

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    Late Payments

  • Late charges of 1.5% per month will be charged to all past due accounts.


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  • Customer agrees to pay all collection costs and attorney fees.

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  • Delinquent accounts will be reported to Dun & Bradstreet, Manufacturers Credit Cooperative and other credit bureaus.

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    Returns / Claims

  • Most Roost product is handcrafted. There may be some slight variation in color, texture, and finish. These are not considered flaws.

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  • Please examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted to Customer Service within ten (10) days of receipt.

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  • No returns will be accepted without Roost return authorization (RA) number. All cartons must be identified with this number. Returns must be received in their original condition at our Vacaville, CA location.


  • Returns may be subject to a 20% handling or restocking fee.


  • Unauthorized returns will be charged a 20% restocking fee and all freight charges.

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  • All cancellations must be requested in writing and confirmed by Roost.



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