Minimum opening order is
$500; reorder $300.
Orders must be written in full case pack quantities (indicated by minimums throughout the catalog). If not, Roost reserves the right to increase quantities to meet our case pack size requirements. All case pack requirements are per item number.
Backorders will be shipped
without notice if within sixty days of the order date.
All changes to open orders should be submitted in writing.
All customers must supply Roost with their state sales tax number.
PricingPrices are subject to change without notice
The wholesale prices listed in our catalog apply to retailers only. Trade customers without a physical storefront or a catalog operation are subject to a 50% surcharge
Prepayment of opening orders
is required. We accept payment by credit card (Visa, MasterCard and
American Express) or company check. Using a credit card will expedite
your shipment. If prepaying by check, allow two weeks for check clearance.
Prepayments must include freight charge.
A $20 fee will be charged
for all returned checks.
A $15 fee will be charged
for payments by wire transfer.
For Net 30 terms, please
submit complete trade and bank references. Upon approval, terms will
be established for reorders.
All orders are shipped FOB
Special routing information
must be specified or Roost will ship at own discretion. Special handling
requests are subject to extra charge.
Due to the nature of our products, some items will be shipped in
oversized cartons, which may result in higher freight costs.
Roost will not be responsible
for additional charges incurred for inside deliveries.
Roost does not drop ship
or ship C.O.D.
Late charges of 1.5% per
month will be charged to all past due accounts.
Customer agrees to pay all collection costs and attorney fees.
Delinquent accounts will
be reported to Dun & Bradstreet, Manufacturers Credit Cooperative
and other credit bureaus.
/ Claims / Cancellations
Most Roost product is handcrafted.
There may be some slight variation in color, texture and finish. These
are not considered flaws.
Please examine your order
upon arrival for any discrepancies. Any shipping damage or loss must
be claimed by consignee with carrier. All other claims must be submitted
to Customer Service within ten (10) days of receipt.
No returns will be accepted
without a Roost return authorization (RA) number. All cartons must be
identified with this number. Returns must be received in their original
condition at our Vacaville, CA location.
Returns may be subject to a 20% handling or restocking fee.
Unauthorized returns will be charged a 20% restocking fee and all
All cancellations must be requested in writing and confirmed by Roost.